At NOVODX CORPORATION ("NOVODX," "we," "our," or "us"), we are committed to delivering high-quality diagnostic and health-related products and to ensuring customer satisfaction. If you are not completely satisfied with your purchase, we are here to help.

1. 30-Day Money-Back Guarantee

You may request a refund within 30 days of receiving your product. To be eligible:

• The item must be unused, unopened, in its original packaging, and in the same condition in which you received it.

• Proof of purchase, such as an order number or receipt, is required.

2. How to Request a Refund

To initiate a return or refund:

• Contact us at info@novo-dx.com

• Provide your order number and the reason for the return

• If your request is approved, we will send you return instructions

3. Return Shipping

Customers are responsible for return shipping costs unless the product is defective, damaged, or the wrong item was shipped.

We recommend using a trackable shipping method for all returns.

4. Refund Process

Once your return is received and inspected, we will notify you whether your refund has been approved.

If approved, your refund will be issued to your original payment method within 5 to 10 business days.

5. Non-Refundable Items

The following items are not eligible for refund:

• Opened, used, or tampered diagnostic tests or health-related products

• Downloadable software or digital products

• Gift cards or promotional items

• Items marked as Final Sale

6. Damaged, Defective, or Incorrect Products

If your order arrives damaged, defective, or incorrect, please contact us within 7 days of delivery at info@novo-dx.com. We will review the issue and, where appropriate, provide a replacement or full refund.